Emergency Generator Service

If your generator won’t start or won’t transfer during an outage, call now. We take 24/7 emergency service calls across Medusa, NY and the Capital District.

When to call

Active power outage and the generator won’t start
Generator starts but power won’t transfer
Generator shuts down, surges, or runs abnormally
Alarm codes or urgent controller warnings
Critical loads at risk (medical equipment, heat, sump pumps, business operations)

What we’ll ask

Your address and best callback number
Generator make/model (if available)
What the unit is doing right now (no-start, no-transfer, alarms)
Whether you can see any fault code on the controller
Fuel type (natural gas, propane, diesel)

Quick safety checks

Confirm the generator area is clear and ventilated
Check for visible leaks or strong fuel odors (if present, stop and call)
Look for a fault code/message on the controller display
Do not reset breakers repeatedly or bypass the transfer switch

Emergency repair vs scheduled service

If the situation isn’t urgent and your generator is running normally, routine maintenance helps prevent emergency failures. For scheduled visits, see Generator Service. For troubleshooting and repairs outside of an outage, see Generator Repair.

FAQs

Do you respond during storms and outages?

Yes. Call and we’ll triage the issue and schedule response based on urgency and availability.

My generator runs but the house has no power. What should I do?

This is often a transfer issue. Call us and we’ll help you determine next steps and schedule service.

Need help now?

Call now for emergency generator service, or if it’s not urgent, use our contact form to schedule a visit.